Terms of Service

Last Updated: January 01, 2026

Welcome to City of Scents. This website (the "Site") is operated by City of Scents LLC ("we," "us," or "our"). By accessing or using our Site and purchasing our products, you agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”).

Please read these Terms carefully before accessing or using our website.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

3. Products and Services

• Descriptions: We strive to be as accurate as possible with our scent descriptions and product imagery. However, we do not warrant that product descriptions or other content are 100% accurate, complete, or error-free.

• Usage: Our candles, diffusers, and fragrance products must be used in accordance with the safety instructions provided on the packaging. City of Scents is not liable for damages resulting from improper use, such as leaving candles unattended or placing scent sticks improperly.

• Availability: We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice.

4. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials.

6. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

7. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

9. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall City of Scents, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including, without limitation lost profits, lost revenue, or replacement costs, arising from your use of any of the service or any products procured using the service.

10. Governing Law

These Terms of Service and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of the State of New York, United States.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

12. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: info@cityofscents.com

Address: City of Scents
306 West 30th St, Suite 5F
New York, NY 10001